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Digital Commerce

Digital Commerce AI Engineering Resources

Customer experience AI Engineering platform resources.

Reports
Reports | Wednesday, September 28, 2022
CB Insights: Game Changers 2022

CognitiveScale is featured in a CB Insights report on "Game Changers 2022." We are listed as one of the nine technologies that could change the world. In addition, we are listed as one of the top three AI auditors that are helping create safer, more accurate AI models. . . .
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Video
Video | Thursday, September 15, 2022
Profile-of-One

Profile of One is part of the Cortex AI engineering multi-modal, multi-persona platform that enables organizations to develop enterprise AI applications with observability and operationalization across the full life-cycle. . . .
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Articles
Articles | Wednesday, July 13, 2022
AI-Powered Personalization Drives Improved Customer Engagement

According to McKinsey research, shoppers have a strong point of view on personalization. 72% said they expect the businesses they buy from to recognize them as individuals and know their interests. Furthermore, over 76% of consumers said that receiving personalized communications was a key factor in prompting their consideration of a brand, and 78% said such content made them more likely to repurchase. Personalization is especially effective at driving repeat engagement and loyalty over time. . . .
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WhitePaper
WhitePaper | Friday, June 3, 2022
Enhance Customer Data Initiatives with AI-Powered Personalization

Most organizations are looking to leverage their customer data and the insights generated from it in order to improve customer experience and drive value. Customer Data Platforms (CDPs) can be a key component of these initiatives, enabling clients to aggregate client data and make it available to solutions that generate client insights. . . .
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WhitePaper
WhitePaper | Tuesday, May 31, 2022
AI-powered Personalization Across the Customer Journey

Leveraging Artificial Intelligence (AI) will improve the customer journey across the enterprise, from personalized shopping experiences and customer acquisition use cases to contextualized customer engagement and customer service. . . .
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Articles
Articles | Wednesday, February 5, 2020
Implementing AI Trust in Customer Experience

In 2019, Ovum conducted a market survey and analysis among customer experience (CX) managers and customer-facing employees regarding the current state of their company AI strategies as well as future plans and visions . . .
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CaseStudy
CaseStudy | Monday, April 30, 2018
Guided Help Desk Case Study

Learn how a Global 100 consumer packaged goods (CPG) company used augmented intelligence from CognitiveScale to Facilitate more frequent employee self-help, re­ducing the number of support tickets processed by expensive specialists. 30%+ reduction in tickets fielded by the support center. 50% faster time to resolution . . .
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CaseStudy
CaseStudy | Tuesday, April 17, 2018
Shopper Engagement and Conversion Case Study

Learn how a research team at a global bank used augmented intelligence from CognitiveScale to automate the smart push of insights to replace the manual pull of external news and easy-to-miss internal data . . .
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Articles
Articles | Thursday, February 2, 2017
Augmented Experiences and the Future of Retail at #NRF17

Now that we’ve had a week to recover from the hustle of NRF, there’s been time to process some of the learnings from this year’s Big Show. It has followed a similar trend as SXSW, where three years ago no one was talking about machine cognit . . .
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Articles
Articles | Sunday, January 15, 2017
Top Retail Tech Trends To Look For at #NRF17

AI is one of the biggest and most exciting areas of innovation in retail. Machine intelligence is transforming the entire shopping experience -- moving us away from cookie cutter shopping on websites and apps, to a much more . . .
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Articles
Articles | Wednesday, January 27, 2016
Retail's Cognitive Recap - NRF 2016

Cognitive computing made its grand entrance at NRF?s BIG show 2016. Between the rise of machine learning and IBM Watson opening up its services in the cloud, some interesting companies have emerged. At NRF, retail got its first taste of the best . . .
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