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Forrester T&I North America

Date: 29 September 2022
Location: Austin, TX
Time: All Day

Join us on September 29–30, 2022 for Technology & Innovation North America. You’ll discover how you can empower your team to be the engine room of creativity, inspiration, and innovation that supercharges business outcomes. You’ll hear from Forrester experts, sponsors, industry leaders, and your peers. You’ll discover how technology leaders are embracing innovation in 2022 and find key strategic opportunities to help your organization grow.

Spotlight Session: Enterprise AI Engineering to Improve Customer Experience (CX)

Overview: CognitiveScale’s enterprise AI platform helps customers deploy AI at scale. Many customers use CognitiveScale to improve customer experience (CX) in the contact center through the entire journey of the customer. By driving personalized, predictive, prescriptive and proactive service insights to all channels. This approach leads to an informed customer service experience. Learn how CognitiveScale’s AI Engineering platform can help your organization realize significant value from AI, delight your customers, and improve operational processes.

Time: Thursday, September 29th at 12:30-12:40PM 

Speaker: John Andersen, VP of Solutions Consulting and Architecture

Bio: John Andersen is CognitiveScale’s VP, Solutions Consulting and Architecture. He is a proven technical leader with experience in engineering, customer success, and sales. John has hands-on experience building & leading successful large-scale enterprise solutions that have scaled to millions of end users, as well as industry experience working with large enterprises to influence AI roadmaps through personalization, trusted AI, and repeatable architectural framework initiatives. Prior to John's tenure at CognitiveScale, he was part of the IBM Watson Labs team as a Technical Architect & NLP Developer focused on Embodied Cognition.

Visit us at booth #414 to learn more!

Learn more: https://www.forrester.com/event/technology-innovation-north-america/

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