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CASE STUDY
Guided Help Desk

CaseStudy
Monday, April 30, 2018

Guided Help Desk Case Study

Augmented Intelligence

Learn how a Global 100 consumer packaged goods (CPG) company used augmented intelligence from CognitiveScale to

  • Facilitate more frequent employee self-help, reĀ­ducing the number of support tickets processed by expensive specialists.
  • 30%+ reduction in tickets fielded by the support center
  • 50% faster time to resolution
Download the case study to see the specific
  • AI-driven solution
  • Impact to their business
  • AI agent anatomy

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