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PERSONA
Auditor
Compliance Officer, Regulations and Trusted AI

The Auditor Persona

 
Implementing AI Trust in Customer Experience

In 2019, Ovum conducted a market survey and analysis among customer experience (CX) managers and customer-facing employees regarding the current state of their company AI strategies as well as future plans and visions . . . read more »

 
AI in Healthcare: Cognitive Payment Integrity

Payment integrity is a main focus area for a number of compelling AI use cases.  From the algorithms and models that can help detect fraud, waste and abuse (FWA) to data aggregation and analytics tools, AI is positioned to improve detection, investig . . . read more »

 
Getting Real with AI in Insurance

The last several years have shown us that we are in the midst of an artificial intelligence (AI) revolution that will likely transform almost every aspect of our lives over the coming months, years and decades. In few areas has this become more appar . . . read more »

 
How AI is Shaping the Future of Healthcare

There is no doubt that AI is helping healthcare organizations perform at levels they never thought possible. While most AI approaches focus on replacing humans, our Augmented Intelligence software pairs people and machines to impact key healthcare co . . . read more »

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