Profile of One is part of the Cortex AI engineering multi-modal, multi-persona platform that enables organizations to develop enterprise AI applications with observability and operationalization across the full life-cycle. ... Read more »

AI-Powered Personalization

Personalization is a force multiplier—and business necessity—one that more than 70% of consumers now consider a basic expectation. Furthermore, research shows that personalization most often drives 10 to 15% revenue lift (with company-specific lift spanning 5 to 25%, driven by sector and ability to ... Read more »

Improving Healthcare Delivery with AI

The United States Healthcare system has challenges with access, delivery, costs, quality, and more. Artificial intelligence (AI) is seen as one of several key technologies to help improve healthcare, and there are numerous clinical, operational and compliance use cases for AI that are driving improv ... Read more »

AI in Banking: Personalization Use Cases

Banks have the information necessary to understand individual clients, but they often fail to surface the insights that could lead to more meaningful and personalized engagement. AI in banking and financial services can close the gap. ... Read more »

AI-Powered Personalization Drives Improved Customer Engagement

According to McKinsey research, shoppers have a strong point of view on personalization. 72% said they expect the businesses they buy from to recognize them as individuals and know their interests. Furthermore, over 76% of consumers said that receiving personalized communications was a key factor in ... Read more »

Accelerate Customer Acquisition with AI-Powered Personalization

A 2020 Forrester report commissioned by IBM stated: Firms’ personalization strategies do not translate to customer reality. 90% of firms say personalization is imperative to their overall business strategies, but they are missing the mark when it comes to relating to consumers. More than half of con ... Read more »

AI-Powered Personalization is Transforming Customer Service

According to Deloitte’s 2021 Global Contact Center Survey, companies are increasingly viewing contact centers as revenue generators rather than mere cost centers, which is driving investment strategies for many businesses. In fact, the number of respondents who have revenue generation as their No. 1 ... Read more »

CDAO Exchange 2022

Adopting adaptive data and AI governance is key to the success and resiliency of the AI enabled and automated enterprise. The opening fireside chat led by CognitiveScale, VP of Solutions Consulting and Architecture, John Andersen, UNICC, Chief Data & Analytics Services Officer, Anusha Dandapani, Sta ... Read more »

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