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REPORT: Q&A with Mike Gualtieri, VP Principal Analyst at Forrester

INDUSTRY LEADING
Personalized Commerce
AI-Powered

Personalized Customer Journeys

Create AI-powered customer journeys that are hyper-personalized and lthat learn over time to deliver a rich and satisfying experience.

Connect Trusted Data & Models

Simplify the integration of your data, models, rules, analytics from your favorite languages, models frameworks/providers as well as enterprise backend systems. Cortex assembles and orchestrates AI building blocks using a low-code developer visual workbench to speed up and scale development.

Profile-of-One Technology

Our Profile-of-One platform uses automated learning and continuous feedback to deliver the correct type of intervention to the right channel when needed. This personalization means your customer-centric apps deliver outcomes that add value to the customer experience and the business.

Measurable Outcomes

Our Profile-of-One cognitive data layer provides continuous measurement in order to meet business goals and KPIs. CognitiveScale has demonstrated 70% cost savings to build an AI solution, 3x faster speed to realizing business value, and 60% reduction in support and maintenance.

Why CognitiveScale

Omni-Channel Engagement

Create AI-powered personalized content through our self-learning Profile-of-One. Give your customers a fully immersive brand experience that gets more relevant over time.

Product Attribution Insights

Auto-attribute products and services with tags and descriptions based on user feedback, comments, and search criteria, making your products smarter and 10x more discoverable.

Digital Content Targeting

Use AI-powered analysis to understand the success factors digital advertising. Apply computer vision to process video content and employ machine learning models to improve advertising effectiveness.

Award Winning Enterprise AI Platform

Digital Commerce Applications

Sales Acceleration

  • Intelligent Lead Gen
  • Omni-channel Engagement
  • Product Attribution Insights
  • Digital Content Targeting

Service Experience

  • Chatbot
  • Self Service
  • Agent Assist
  • Intelligent Call Routing

Inclusion Advocacy

  • Credit Inclusion
  • Collections Inclusion
  • Digital Marketing Inclusion

OUR CUSTOMERS EXPERIENCE

70% cost savings to build AI solutions
70% COST SAVINGS TO BUILD AN AI SOLUTION
3X faster speed to realizing business value
3X FASTER SPEED TO REALIZING BUSINESS VALUE
60% REDUCTION IN SUPPORT AND MAINTENANCE
60% REDUCTION IN SUPPORT AND MAINTENANCE
Cortex works with any cloud and any device

Profile-of-One

AI-Powered Personalization

CognitiveScale's next-level, Client-Centric AI solutions capture data throughout the journey, and across all touchpoints — email, web, and social activity, along with service history, transactions, demographics, and more, to build a more complete picture.

  • Robust and rich customer profiles
  • Continuous learning
  • Learn what drive the best outcomes
  • Measure impact at the individual level
  • Build trust and assure integrity around data privacy and regulatory compliance
  • Transform your ML Ops platform to a Client-Centric AI solution
CVS Health
Anthem
Jackson Life Insurance
Kaiser Permanente
HSBC

About Us

We pair humans and machines to augment human potential

Our Cortex platform and industry AI accelerators enable businesses to rapidly build, operate, and evolve intelligent, transparent, and trusted AI systems on any cloud.

The company’s award-winning software is being used by global leaders in banking, insurance, healthcare, and digital commerce to increase user engagement, improve employee expertise and productivity, and protect brand and digital infrastructure from AI Business risks.

Learn more about us

Learn more

 

Client Testimonials

 

We have looked at over 200 AI companies and selected CognitiveScale because of their completeness of vision and Cortex platform backed by proven results.

Al-Noor Ramji
Group Chief Data Officer Prudential

~ Prudential

 

We are pleased to partner with CognitiveScale on this innovative initiative that will apply artificial intelligence in a practical, scalable, and responsible manner to build deeper, more valuable customer relationships by providing real-time insights into rich behavioral data across every phase of the customer lifecycle.

Ankur Sansanwai
Director of Project Management Dell
~ DELL

 

Barclays relies on CognitiveScale's Engage AI to deliver AI-powered asset intelligence products that help investors make better decisions through types of insights that have never been possible before.

Akshaya Bhargava
CEO Bridgeweave, Former CEO Barclays Wealth

~ Barclays

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